If you received a damaged HasLab The Vintage Collection 3.75-Inch Razor Crest or are missing parts, Hasbro is handling it direct, so don’t bother contacting Hasbro Pulse.
Contact Hasbro Consumer Care at 1-800-255-5516
After contacting them, they will create a case with a reference number and email it to you. If you have a damage shipment they require you to take photos and send them in. After that they will determine what to do from there.