As we reported earlier in the week, Walmart started to ship out preorders for their Exclusive The Vintage Collection 3.75-Inch ARC Commander Havoc figure. Well my order arrived this morning and as expected they shipped the 3 figures I ordered in a Mailer Envelope, even though my account has a note on it that states to ship orders only in boxes.
My order was shipped from a Walmart Distribution Center that is only a few hours away, so it was not in Fedex’s Hands for to long. Out of the 3 figures I ordered 1 had a crushed bubble while the other 2 just had some warped cards, that could be fixed with some heavy books.
Unfortunately by the reports our readers have been sending in they were not so lucky with the Mailer Envelopes. Some people are receiving figures were the bubbles are detached from the cards, smashed bubbles, and bent up cards.
Will Walmart ever change? Who knows. We did bring up everyones concerns with Hasbro in a Q&A we had with them back on 1/10/23 and Hasbro said they talked with Walmart and was told they would fix shipping issues in about the middle of 2023, but I am not holding my breath. The original question we asked Hasbro is below if you want to read it in full.
Q3) Whats going on with Walmart and their Hasbro Star Wars Exclusives? They are taking preorders for them months in advance, then when the release dates roll around they are sending out massive amounts of cancellation emails to customers stating sorry we had to cancel because we can’t get the product from the manufacture. This has happen multiple times in 2022. These Exclusives rarely show up at local Walmarts as well.
We know that Hasbro did offer some of the Walmart Exclusives to some Fan Channels, which was awesome. It was nice to actually receive these product and have them arrive undamaged in a shipping box and not a envelope. Any plans to continue this and allow Fan Channels to sell “all” of Walmart’s Exclusives? This would be great for collectors.
Answer: Hasbro – Jing:
Ya, I mean you know Entertainment Earth, they do a great job. I guess First off, so sorry for the frustration and to the community for the frustration. Like obviously we can understand how that is not the ideal situation. We know that Walmart understands how important collectors are, these figures are for collectors and we are constantly talking and working with them in terms of getting, you know making sure there is limited cancellations, our understanding was it was very limited, but there was some cancelations, and hopefully they will try and limit that more going forward.
We are always working close with the retailer and on the other flip side, just to show how much they do understand they have shared with us as well they are looking to protect the packaging more starting later in 2023, so its something that is great news to have, so ya starting in about the middle of 2023, but they are making the steps and we are having those conversations and its absolutely great to understand from both sides how thats going to impact the collector community in the future because we know how important those packagings are and so do they.
We give retailer exclusives, their exclusives and if they chose to share it, that is at their discretion to share it, its not up to us to share it more broadly then that.